Refund policy

Refunds:
Due to the nature of our products being perishable and needing to be kept in a temperature controlled warehouse and we are not able to return items.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon receiving and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  We will need photo evidence of the packaging it arrived in along with the actual product.  If a gift with purchase or free item is damaged in transit we are not able to replace as these are limited quantities. 

Refunds on Damaged Goods: 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bleuflour.com.